Terms & Conditions

Textured Paints Limited

Effective Date: 27 August 2026

These International Shipping Terms & Conditions ("Terms") apply to all international shipments of goods supplied, arranged or facilitated by Textured Paints Limited ("Textured Paints", "we", "us" or "our").

These Terms apply to international shipments by courier, express carrier, road freight, air freight, sea freight, container, LCL/groupage, FCL or any other method of transportation.

These Terms should be read together with the applicable quotation, order confirmation, invoice, delivery terms and any Incoterm expressly stated on the relevant quotation or order confirmation.

By accepting a quotation, placing an order, making payment or instructing Textured Paints to arrange an international shipment, the customer ("Customer", "you" or "your") agrees to these Terms.

1. International Orders

1.1. All international orders are subject to product availability, payment, shipping availability and any applicable export, import, customs, regulatory and carrier requirements.

1.2. Textured Paints reserves the right to refuse, suspend or cancel a shipment where we reasonably consider that fulfilling the shipment may be unlawful, unsafe, impractical or subject to restrictions which cannot reasonably be satisfied.

1.3. The Customer is responsible for providing accurate and complete information relating to the order and shipment, including product requirements, quantities, destination, consignee details and any applicable import or regulatory information.

1.4. Textured Paints may rely upon information supplied by the Customer and shall not be responsible for additional costs, delays, penalties or other consequences arising from inaccurate, incomplete or subsequently changed information supplied by the Customer.

2. Quotations and Freight Prices

2.1. International freight quotations are based upon the information available to Textured Paints at the time of quotation, including the stated products, quantities, weights, dimensions, destination and proposed method of transportation.

2.2. Freight quotations are subject to confirmation and may be revised where shipment details, carrier charges, freight rates, fuel surcharges, exchange rates, customs requirements, port charges, terminal charges or other relevant costs change before the shipment is booked or dispatched.

2.3. Unless expressly stated otherwise in writing, delivery dates and transit times are estimates only and are not guaranteed.

2.4. Where a carrier, freight forwarder, shipping line, customs intermediary, port, terminal, airport or other third party increases or imposes a charge relating to the Customer's shipment, Textured Paints reserves the right to pass that charge to the Customer where it was not expressly included in the agreed quotation.

2.5. The Customer shall be responsible for additional costs resulting from changes requested by the Customer after the quotation has been issued or the shipment has been booked.

2.6. Quotations are based upon the information supplied by the Customer and may be revised if the actual weight, dimensions, quantity, packaging, classification, destination or other characteristics of the shipment differ from those stated or reasonably anticipated at the time of quotation.

3. What Is Included in the Shipping Price

3.1. The quotation issued by Textured Paints shall determine which freight, delivery, customs clearance, duties, taxes, insurance or other charges are included in the quoted price.

3.2. No customs duty, import tax, VAT/GST, brokerage charge, customs clearance charge or other destination-country charge shall be deemed included unless the quotation expressly states that it is included.

3.3. Where the quotation expressly states that customs duties, taxes, customs clearance or other destination-country charges are included, such inclusion applies only to the specific shipment, destination and charges expressly identified or calculated in connection with that quotation.

3.4. Where a quotation includes a fixed amount for customs, duties, taxes or other destination charges, that amount is based upon the information and rates available at the time of quotation and shall not be interpreted as an unconditional guarantee of the final amount assessed by any authority.

3.5. Any additional, increased, reassessed, unexpected or subsequently imposed charges remain payable by the Customer unless Textured Paints has expressly agreed otherwise in writing.

3.6. The inclusion of any freight, customs, duty, tax or clearance charge in a quotation does not, by itself, transfer the Customer's legal obligations as importer, consignee or Importer of Record to Textured Paints.

3.7. Where Textured Paints pays a customs, duty, tax, clearance or other charge to a carrier, freight forwarder, customs intermediary or other third party, such payment does not, by itself, mean that Textured Paints has assumed ultimate responsibility for that charge.

4. Customs, Duties and Taxes

4.1. Unless expressly included in the quotation, the Customer is responsible for all destination-country customs duties, import taxes, VAT, GST, tariffs, customs clearance charges, brokerage charges, government fees, port charges, terminal charges, inspection fees and other destination-related charges.

4.2. Additional charges may arise from customs reassessment, tariff classification, customs valuation, changes in duty or tax rates, inspections, examinations, regulatory requirements, storage, demurrage, detention, delays or changes in law.

4.3. Any such additional charges relating to the Customer's shipment shall be payable by the Customer unless Textured Paints has expressly agreed otherwise in writing.

4.4. Where the carrier, freight forwarder or customs intermediary subsequently identifies an amount that was not included in the original quotation, that amount may be charged to the Customer where it relates to the Customer's shipment and has not expressly been accepted by Textured Paints.

4.5. The Customer acknowledges that customs authorities may independently determine the classification, customs value, duty, tax or other amount payable in respect of an importation.

5. Importer of Record

5.1. Unless expressly agreed otherwise in writing, the Customer is responsible for acting as, or appointing an appropriate party to act as, the Importer of Record in the destination country.

5.2. The Customer is responsible for all obligations associated with being the Importer of Record.

5.3. The Customer is responsible for ensuring that the goods can legally be imported, received, stored, handled, resold and used in the destination country.

5.4. The Customer is responsible for obtaining any licences, permits, registrations, approvals, certificates or other authorisations required by the destination country.

5.5. The Customer shall provide all information and cooperation reasonably required by Textured Paints, its carriers, freight forwarders, customs agents or other service providers to facilitate lawful export, transportation and importation.

5.6. Textured Paints shall not be responsible for costs, delays, penalties, refusal of entry, seizure, detention or other consequences arising from the Customer's failure to satisfy destination-country import requirements, except to the extent caused by Textured Paints' breach of an obligation which cannot lawfully be excluded or limited.

6. Destination-Country Laws and Regulations

6.1. The Customer is responsible for determining and complying with all laws and regulations applicable to the importation, receipt, storage, resale and use of the goods in the destination country.

6.2. This includes, where applicable, requirements concerning:

• chemical products;
• hazardous products;
• product classification;
• labelling;
• packaging;
• safety documentation;
• environmental requirements;
• product registration;
• import licences;
• permits;
• testing or certification;
• local standards; and
• restrictions on the use or sale of the products.

6.3. Textured Paints does not warrant that the goods comply with every destination-country requirement unless we have expressly confirmed such compliance in writing.

6.4. The Customer is responsible for obtaining appropriate local customs, regulatory, tax or legal advice where required.

6.5. Nothing in these Terms requires Textured Paints to undertake regulatory, customs, tax or legal analysis on behalf of the Customer unless expressly agreed in writing.

7. Customs Documentation

7.1. The Customer is responsible for providing all information and documentation reasonably required for customs clearance and transportation.

7.2. This may include consignee information, importer details, tax identification numbers, customs registration details, end-use information and any other information required by the relevant authorities or carrier.

7.3. If required information or documentation is not supplied within the period required by the carrier, freight forwarder, customs authority, port, terminal, airport or other relevant party, the Customer shall be responsible for resulting storage, demurrage, detention, handling, re-delivery and other charges.

7.4. Textured Paints shall not be responsible for delays or additional costs resulting from inaccurate, incomplete or late information or documentation supplied by the Customer.

7.5. The Customer warrants that information supplied for customs, export or import purposes is accurate and complete and shall indemnify Textured Paints, to the extent permitted by law, against additional costs, penalties or losses arising directly from materially inaccurate or misleading information supplied by the Customer.

8. Shipping Methods

8.1. Textured Paints may arrange international transportation by courier, express carrier, road freight, air freight, sea freight, container, LCL/groupage, FCL or another appropriate method.

8.2. The transportation method quoted may be changed where reasonably necessary due to availability, carrier requirements, product restrictions, regulatory requirements or operational circumstances.

8.3. Any change resulting in an additional cost may be charged to the Customer where the change is caused by the Customer, the nature of the goods, changed circumstances or circumstances outside Textured Paints' reasonable control.

9. Sea Freight

9.1. Sea freight may be arranged as FCL, LCL, groupage or another form of maritime transportation.

9.2. Sea-freight quotations may include or exclude different combinations of origin charges, freight, destination charges, port charges, terminal charges, documentation charges, customs clearance, duties, taxes and final delivery.

9.3. The quotation shall determine which charges are included.

9.4. Unless expressly included in writing, destination port charges, customs clearance, import duties, taxes, storage, demurrage, detention, unloading and final delivery charges are the Customer's responsibility.

9.5. Where an ocean-specific Incoterm is used, such as FAS, FOB, CFR or CIF, the applicable Incoterm shall determine the agreed allocation of costs and risk.

9.6. The Customer is responsible for ensuring that customs clearance and collection or delivery are completed within the period permitted by the shipping line, port or terminal.

9.7. Any demurrage, detention, storage or other charges arising from failure to clear or collect the goods within the permitted period shall be payable by the Customer where attributable to the Customer or circumstances outside Textured Paints' reasonable control.

9.8. Shipping-line, port and terminal charges may change after the date of quotation. Any such additional charges not expressly included in the quotation may be charged to the Customer.

10. Air, Courier and Express Freight

10.1. Courier and air-freight transit times are estimates only unless a specific delivery date has been expressly guaranteed in writing.

10.2. Delivery may be delayed by customs clearance, inspections, security procedures, carrier capacity, weather, operational disruption, documentation issues or other circumstances outside Textured Paints' reasonable control.

10.3. Carrier services remain subject to the applicable carrier's terms, conditions and limitations.

10.4. Any carrier-imposed surcharge, address correction charge, remote-area charge, re-delivery charge, storage charge, handling charge or other additional cost not expressly included in the quotation may be charged to the Customer.

11. Carriers and Freight Forwarders

11.1. Textured Paints may appoint or use independent carriers, freight forwarders, shipping lines, customs agents, brokers, warehouses and other third-party service providers.

11.2. Such third parties may operate under their own terms and conditions, tariffs and limitations of liability.

11.3. Textured Paints is not responsible for the independent acts or omissions of third-party service providers except to the extent that liability cannot lawfully be excluded.

11.4. Textured Paints does not guarantee the performance, route or transit time of a third-party carrier unless expressly agreed in writing.

11.5. Where Textured Paints arranges transportation on behalf of the Customer, such arrangement does not make Textured Paints the carrier or freight forwarder unless expressly agreed in writing.

12. Incoterms

12.1. Where an Incoterm is stated on the quotation or order confirmation, it shall determine the agreed allocation of delivery responsibilities, costs and risk between Textured Paints and the Customer.

12.2. Unless otherwise stated, references to Incoterms mean Incoterms® 2020.

12.3. The named place or point stated alongside the Incoterm forms part of the agreed delivery term.

12.4. The Customer acknowledges that different Incoterms allocate costs, responsibilities and risk differently.

12.5. No Incoterm shall be assumed merely because Textured Paints has arranged transportation.

12.6. Where no Incoterm is stated, the quotation or order confirmation shall determine the agreed delivery arrangement.

12.7. Where an individual quotation expressly specifies an Incoterm or delivery term, that specific term shall apply to that shipment.

12.8. Where an Incoterm conflicts with a general provision of these Terms, the applicable Incoterm shall prevail only in respect of the matters that the Incoterm expressly governs.

13. Risk in the Goods

13.1. Risk of loss or damage to the goods shall transfer in accordance with the Incoterm or delivery term expressly stated on the quotation or order confirmation.

13.2. Textured Paints shall not be responsible for risks that have passed to the Customer under the agreed delivery term, except where Textured Paints remains legally responsible for the relevant matter.

13.3. Nothing in these Terms transfers risk earlier or later than the agreed Incoterm or delivery term.

14. Cargo Insurance

14.1. Cargo insurance is not included unless expressly stated on the quotation.

14.2. The Customer is responsible for arranging additional cargo or transit insurance where required.

14.3. Where Textured Paints arranges insurance at the Customer's request, the cover shall be subject to the applicable insurance policy, exclusions, conditions and limits.

14.4. Textured Paints does not guarantee that any particular loss or damage will be covered by insurance.

14.5. Where an Incoterm requires insurance, the extent of the insurance shall be determined by the applicable Incoterm and the relevant policy.

15. Delivery

15.1. Delivery dates and transit times are estimates unless expressly guaranteed in writing.

15.2. Textured Paints shall not be responsible for delays caused by customs, inspections, port congestion, carrier delays, shipping-line delays, weather, strikes, industrial disputes, government action, regulatory requirements, shortages of transport capacity or other circumstances outside our reasonable control.

15.3. The Customer is responsible for providing accurate delivery and consignee information.

15.4. The Customer must ensure that an appropriate person or entity is available to receive the shipment.

15.5. Failed delivery, re-delivery, waiting time, storage, demurrage, detention, handling or similar charges arising from the Customer's failure to receive the shipment shall be payable by the Customer.

16. Storage, Demurrage and Detention

16.1. Storage, demurrage, detention, warehouse, terminal, handling and similar charges may arise where goods are not cleared, collected or delivered within the period permitted by the relevant carrier, port, terminal, warehouse or customs authority.

16.2. Such charges shall be payable by the Customer where they arise from:

(a) the Customer's failure to provide required information or documentation;

(b) the Customer's failure to complete customs clearance;

(c) the Customer's failure to accept delivery;

(d) incorrect or incomplete consignee or delivery information;

(e) a change requested by the Customer; or

(f) circumstances outside Textured Paints' reasonable control.

17. Packaging

17.1. Textured Paints will use reasonable care in preparing goods for transportation.

17.2. The Customer must notify Textured Paints before acceptance of the quotation of any special packaging, palletisation, containerisation or handling requirements.

17.3. Any additional packaging or preparation requested by the Customer may incur an additional charge.

18. Paints, Coatings and Special Products

18.1. Certain paints, coatings and related products may be subject to carrier, dangerous-goods, chemical, environmental or other regulatory requirements.

18.2. The Customer shall provide any information reasonably requested by Textured Paints concerning the intended use, destination or transportation requirements of the goods.

18.3. Textured Paints reserves the right to refuse a proposed transportation method where the carrier or applicable law prohibits or restricts the shipment.

18.4. Additional costs arising from special handling, packaging, declarations, dangerous-goods processing, inspections or regulatory requirements may be charged to the Customer where not included in the quotation.

18.5. The Customer shall not request or instruct Textured Paints to describe, classify, package, label or declare goods inaccurately or in a manner intended to avoid applicable customs, transport, safety or regulatory requirements.

19. Product Suitability and Application

19.1. Unless expressly agreed otherwise in writing, the Customer is responsible for determining that the products are suitable for the intended application, substrate, environment and conditions of use.

19.2. The Customer should carry out appropriate testing before full application where suitability is uncertain.

19.3. Textured Paints shall not be responsible for problems resulting from incorrect preparation, storage, transportation, mixing, dilution, application, substrate conditions, environmental conditions or use outside the recommended application.

19.4. Product information and application guidance are provided in good faith and should be read together with the applicable technical and safety documentation.

20. Damage, Shortage and Transit Claims

20.1. The Customer must inspect the goods as soon as reasonably practicable after delivery.

20.2. Any visible damage or shortage should be recorded with the carrier at the time of delivery where possible.

20.3. Any claim must be notified to Textured Paints promptly and supported by reasonable evidence, including photographs, delivery documentation, packaging information and batch numbers where applicable.

20.4. The Customer shall cooperate fully with any carrier, insurer or claims process.

20.5. Nothing in these Terms prevents the Customer from exercising any rights it may have against the carrier or insurer.

21. Changes to an Order or Shipment

21.1. The Customer must immediately notify Textured Paints of any change to the destination, consignee, quantity, weight, dimensions, product, packaging or other shipment details.

21.2. Any additional freight, customs, handling, storage, re-booking, cancellation, re-routing or other costs resulting from such a change shall be payable by the Customer.

22. Cancellation

22.1. An order or shipment may not be cancelled after manufacture, tinting, mixing, procurement, packing, booking or dispatch preparation has commenced without Textured Paints' written agreement.

22.2. Where cancellation is agreed, the Customer shall remain responsible for all reasonable costs already incurred, including freight, carrier charges, cancellation fees, materials, manufacturing, packaging, customs-related costs and handling charges.

22.3. Bespoke, tinted, mixed or specially manufactured products may be non-returnable except where required by law.

23. Force Majeure

23.1. Textured Paints shall not be liable for failure or delay caused by circumstances beyond our reasonable control.

23.2. Such circumstances include, without limitation:

• war or threat of war;
• terrorism;
• sanctions;
• civil unrest;
• government action;
• changes in law or regulation;
• customs restrictions;
• strikes or industrial disputes;
• natural disasters;
• fire or flood;
• epidemic or pandemic;
• severe weather;
• carrier or shipping-line disruption;
• port congestion;
• shortage of materials;
• shortage of transport capacity;
• supplier failure; or
• other circumstances beyond our reasonable control.

23.3. Where such circumstances occur, Textured Paints may extend the relevant period for performance for a reasonable period or, where performance becomes impracticable, cancel the affected shipment.

24. Limitation of Liability

24.1. Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited.

24.2. Subject to clause 24.1, Textured Paints shall not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of contracts, loss of anticipated savings or loss of goodwill arising from an international shipment.

24.3. Subject to clause 24.1 and to any mandatory applicable law, Textured Paints' total aggregate liability arising from an individual shipment shall not exceed the amount actually paid to Textured Paints for the goods giving rise to the relevant claim.

24.4. Textured Paints shall not be responsible for losses, penalties, costs, charges or delays arising from the Customer's failure to comply with customs, import, tax, regulatory, documentation or destination-country requirements.

24.5. Textured Paints shall not be responsible for losses caused by matters occurring after risk has passed to the Customer under the applicable Incoterm or delivery term, except where Textured Paints remains legally responsible for the relevant matter.

24.6. Nothing in this clause limits any rights or remedies which cannot legally be limited or excluded.

25. Customer's Responsibility for Third Parties

25.1. Where the Customer appoints a customs broker, importer, freight agent, receiving agent, contractor or other third party, the Customer remains responsible for ensuring that the appointed party provides the required information and performs its responsibilities correctly.

25.2. Textured Paints shall not be responsible for additional costs or delays resulting from the acts or omissions of a third party appointed by the Customer.

26. Compliance, Sanctions and Export Controls

26.1. The Customer shall comply with all applicable export, import, sanctions, customs and trade-control laws.

26.2. Textured Paints may refuse, suspend or cancel a shipment where we reasonably believe that completing the shipment could breach applicable law, sanctions, export controls, customs requirements or carrier restrictions.

26.3. The Customer shall provide information reasonably required to enable Textured Paints and its service providers to comply with applicable legal and regulatory requirements.

27. Third-Party Charges

27.1. Any third-party charge specifically arising from the Customer's shipment may be charged to the Customer where it was not expressly included in the agreed quotation.

27.2. Such charges may include:

• freight surcharges;
• fuel surcharges;
• customs charges;
• brokerage;
• duties;
• taxes;
• port charges;
• terminal charges;
• storage;
• demurrage;
• detention;
• inspections;
• special handling;
• re-delivery;
• address correction;
• documentation charges;
• container charges; and
• other carrier, government or third-party charges.

28. Payment of Additional Charges

28.1. Where the Customer becomes responsible for an additional freight, customs, tax, storage, handling, demurrage, detention or other third-party charge under these Terms, Textured Paints may invoice that charge to the Customer.

28.2. Such charge shall be payable in accordance with the payment terms stated on the relevant invoice.

28.3. Textured Paints may suspend further manufacture, dispatch or delivery where additional charges remain unpaid, subject to applicable law.

29. Website Terms and Incorporation

29.1. These Terms form part of the contractual terms applicable to international shipments.

29.2. The Customer is responsible for reviewing these Terms before accepting an international quotation or placing an international order.

29.3. The version of these Terms applicable to an order shall be the version expressly incorporated into the relevant quotation or order confirmation.

29.4. Where the quotation states that the order is subject to Textured Paints' International Shipping Terms & Conditions, these Terms are incorporated into the contract.

29.5. The Customer acknowledges that these Terms may be updated from time to time. Any updated version shall apply to future orders where incorporated into the relevant quotation or order confirmation.

30. Order of Precedence

30.1. If there is any inconsistency between documents, the following order shall apply:

1. mandatory applicable law;
2. any specific written term expressly agreed by Textured Paints for the individual order;
3. the applicable Incoterm expressly stated on the quotation or order confirmation;
4. the relevant quotation or order confirmation; and
5. these International Shipping Terms & Conditions.

30.2. A specific written term agreed for an individual shipment shall take precedence over a general provision of these Terms only to the extent of the inconsistency.

31. Governing Law and Jurisdiction

31.1. These Terms and any contract to which they apply shall be governed by the laws of England and Wales unless otherwise expressly agreed in writing.

31.2. Subject to any mandatory applicable law, the courts of England and Wales shall have exclusive jurisdiction in relation to disputes arising from or in connection with these Terms or an international shipment.

32. Severability

32.1. If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

33. No Waiver

33.1. A failure or delay by Textured Paints in exercising any right under these Terms shall not constitute a waiver of that right.

34. Entire Agreement

34.1. The relevant quotation, order confirmation, invoice, applicable Incoterm and these Terms constitute the agreement between Textured Paints and the Customer in relation to the international shipment, subject to any mandatory rights or obligations imposed by applicable law.

34.2. Any variation to the agreed quotation, delivery term, Incoterm, price or allocation of responsibility must be agreed in writing by Textured Paints.

35. Contact

For questions concerning international shipping, customs, delivery arrangements or these Terms, please contact:

Textured Paints Limited
www.texturedpaints.co.uk
info@texturedpaints.co.uk
020 7112 9162
24 St Albans Lane, London NW11 7QE